Growth strategy:

Growth can be difficult. Over the past decade, approximately 90% of companies worldwide failed to achieve sustained, profitable growth. We help companies seeking to join the elite group of sustained value creators by turning common pitfalls into opportunities.

Too many companies leave money on the table in their core businesses. More than 80% of executives say they are not even close to achieving full potential in their core business. While companies in mature markets need to expand their horizons, too often they diversify too far in pursuit of fast growth. Other companies hit a wall in their current business and fail to successfully redefine their core. We help firms find successful platforms, often within their own businesses, along with new customer insights and capabilities, to renew their business model. We also look for the untapped growth potential and unrealized cost savings in their core businesses

Organizational effectiveness:

We help clients assess and identify how to improve their organizational performance. By helping companies determine where their organization is strong, where it is weak and, most critically, which outcomes matter most for generating superior business performance, we provide value.

A well-designed operating model provides a clear and consistent blueprint for how resources are organized and operated to achieve a company's strategic priorities. We partner with clients to help them design and implement operating models that translate strategy into effective execution.

We help you strengthen the weak elements of the organization and embed good decision making and execution in your everyday operations.

Talent management and leadership supply:

No company can turn in a great performance without great people. High performers learn to assess their talent pipeline, deploy their most promising people more effectively in critical decision areas and reduce their demand for scarce skills. Company culture is at the heart of competitive advantage, because it determines how things are done and how people behave. It may be the hardest thing for competitors to copy. High performers create an environment with a unique personality and a passion for performance—so that people make the right decisions and do the right thing wherever they are in the business.

Leadership behaviors are one of the critical "soft" elements that research shows are most important in determining an organization's decision effectiveness and thus its performance. Sometimes, however, a company's leadership behaviors and decision style will have to change—adapting to a different strategy or the arrival of new leaders, for example. The key to changing behaviors is reaching agreement on the desired decision style, and then defining and demonstrating the required behaviors.

Change is tough and always has been. We help companies account for these sensitivities with clear communications and solid engagement plans to motivate people. Our approach draws from experiential learning about what actions make change stick. We help with enduring success by building organization alignment and avoiding ambiguity around critical roles and decision processes. Engaged employees are more motivated to devise better ways to do their jobs and create better experiences for customers, which in turn increases customer advocacy, reduces waste and improves overall business economics.

Management process redesign:

Well-executed critical management processes are essential to a company's performance. SFS’s practical, structured approach to management processes enables the decision-making machinery to drive faster, better decisions, more productive meetings and efficient execution. We work with clients to develop tailored management practices and build the skills and behaviors that lead to enduring results.

Operational excellence:

We work with organizations across all industries, from startups to revenue producing enterprises, to help them deliver superior customer experiences through innovative service design and productivity improvements across both digital and physical environments. Our capabilities then allow clients to prototype and refine key design and operational requirements, helping to validate functionality and performance levels and enable scale deployment. We specialize in designing and developing efficient and effective customer service operations that support customer acquisition, retention, cost management and profitability.

Information technology:

We bring a full range of experience to each client engagement to help companies navigate their specific business situation. Our capabilities include strategic planning, digital and operating model challenges, business architecture development, big data analysis, IT sourcing and procurement, IT organization and governance and IT metrics and dashboards.

Mergers and acquisitions:

We can help companies build and execute on their own repeatable models for M&A. We also apply our expertise to guide companies and management teams that are deciding where to grow and shed through joint ventures and alliances or divestitures and separations.

SFS has deep experience working in all regions of the world across all major sectors–from consumer products and financial services to technology and industrial goods-from seed startup to revenue producing enterprises.

Change management and performance improvement:

We work simultaneously on solution development, implementation and delivery to help clients realize results consistently and predictably.

Whether you need to reduce costs in procurement, SG&A or operations; increase R&D effectiveness; root out complexity—or build your ability to do all of the above, SFS can help.

Customer loyalty and insights:

Everybody promises growth in revenue and earnings, but only 1 in 9 companies achieve sustainable, profitable growth. These successful companies have twice the level of customer advocacy as their competitors. By simplifying your core business and digitizing it where it matters, our expertise can transform your customer experiences and deliver them at radically lower cost.